Questions and answers

Frequently Asked Questions

How do I secure a place?

After you have visited the nursery a registration form will be sent to you via email. Once we are aware of your requirements we will check for availability and confirm whether we are able to offer you a place.

 Subject to availability we will require a £100 deposit and £25 registration fee. The £100 is returned to you when your child leaves the nursery.

The deposit is non-refundable should you cancel your place before starting with us.

How can we get help with nursery fees?

You may be eligible for help with your fees in a few ways, the Nursery Manager can assist you with any queries.

Please go to:

https://www.childcarechoices.gov.uk/

This is a very useful site than gives you information regarding vouchers, funding, and other ways to pay.

When do I have to confirm my start date?

We ask that you confirm your days and start date 3 months before you are due to start with us. We will then send you a welcome pack with relevant documents to return. You can defer your start date once, for a period of no more than 3 months. After this time if you decide not to start you will lose your deposit and be charged for the first month’s fees.

What do I do if I want to change my days or hand in my notice?

We require you to give us at least 1 months notice from the beginning of the month by email or letter.

Do we open for Bank Holidays?

We are closed on all Bank Holidays. 

We also close for the Christmas period, however we charge for 51 weeks of the year to reflect this closure.

How often are the fees revised?

Our nursery fees are reviewed on an annual basis in April.

Do you have a minimum requirement for days attended?

Yes, we have a two full day minimum policy. This enables the child to fit into a more structured routine and helps with the settling in process.

When are the fees due?

The fees are due on the first of the month in advance.

When does my child receive the 30 hour government funding?

The school term after their 3rd birthday. We will provide you with all the information you need nearer to your time of entitlement. A new contract will be given the month prior with your amended fees.

How do I know what my child has been doing during the day?

Daily feedback will be give to you by your keyworker or another member of the team on collection. We also have a nursery mobile to communicate with you to relate messages, if needed. 

What do I do if someone else is collecting my child?

If someone else is collecting, we must be informed before hand either at drop off or by text or phone call. We will always ask for a password that has been pre arranged between the setting and you. If someone arrives for your child and we are unaware that they are expected, we will always call you to double check this has been arranged.

My child has an allergy, I am worried about them being exposed.

We will ask you to complete a medication form as part of the welcome pack. If your child has any allergies, this will be discussed further with you during the settling in sessions and you will be asked to complete an individual health care plan. 

All the relevant staff within the nursery will be notified, and of course the nursery chef. 

How well vetted are the staff?

To ensure our staff are suitable to care for children, they undergo an enhanced DBS check prior to them being given unsupervised acess to children. In addition to this we will also obtain suitable written references for each member of staff. 

Does the nursery have CCTV?

The nursery CCTV is intended for the purpose of promoting the health and safety of children, staff and visitors. The cameras are placed around the nursery, inside and out but not in toilets and changing areas. We also use the CCTV for staff development and safeguarding children, which only management have access to.

What do I do if I have a complaint?

We have a complaints procedure which is on the information board in the entrance. The management team are available to help with any concerns or queries.

If you have any questions that we have not covered, then please feel free to send an e mail to calverley@calverleynurseries.co.uk